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FAQ
Is there a warranty on PURCRAFT heated hoses?
PURCRAFT provides a one-year warranty on all PURCRAFT heated hoses and other PURCRAFT products.
The warranty excludes ISO crystallization or improper use of the products. Warranty can be repair, replacement or credit of fair value.
PURCRAFT explicitly does not warranty for consequential damage.
Where are PURCRAFT hoses made?
All PURCRAFT heated hoses are proudly made in our own workshop in Germany.
Are PURCRAFT Heated Hoses compatible with GRACO equipment?
PURCRAFT Heated Hoses are compatible and interchangeable with most of the equipment of the leading manufacturers such as GRACO, GUSMER, PMC, Gama and many others.
However, PURCRAFT Heated Hoses are superior to competitors’ products for the following reasons:
- We are using a high-tech insulation, which is made of a special high-density thermal felt covered with PVC. This insulation is super slim and flexible and extremely robust. This makes your hose set up to 30% slimmer and a lot more robust as a competitor’s hose.
- We are using up to 20% higher wattage. This means our hoses heat up much quicker.
- We are using three ultra-flexible multi-stranded heating wires, which are evenly wrapped around the hose. This keeps our hoses lightweight and flexible while providing most efficient heating without creating “hotspots” when the hose is being bent.
- All our hoses come ready to spray including your choice of double-coated and shielded FTS sensor cable (Thermocouple or RTD) and including heavy duty scuff jacket – there’s no need to spend more money in order to get your hoses ready to spray and no need to duct-tape your complete hose.
Is PURCRAFT an official distributor of GRACO?
PURCRAFT is an independent company and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GRACO or other companies mentioned on this website or with any of its subsidiaries or its affiliates unless where official distributorship is clearly indicated.
Do you use a solid copper wire or a mesh as a heating for your hoses?
At PURCRAFT we are using three super-flexible multi-stranded heating wires, which are evenly wrapped around the hose. This keeps our hoses lightweight and flexible while providing most efficient heating without creating “hotspots” when the hose is being bent.
Why are PURCRAFT hoses so much slimmer as competitor hoses? Are they not insulated?
At PURCRAFT we are using a high-tech insulation, which is made of a special high-density thermal felt covered with PVC. This insulation is super slim and flexible and extremely robust. This makes your hose set up to 30% slimmer and a lot more robust as a competitor’s hose while providing the same insulation values. It’s a bit the same as comparing spray foam and fiberglass – you need less insulation thickness for a better insulation value. Plus, the insulation we use for our hoses is much more robust as the black rubber foam of our competitors, where you often end up with no insulation left leaving cold spots after a few months use.
Are all the parts you are selling OEM?
We take pride in suppling our valued customers with best quality parts at reasonable prices. OEM parts are often overpriced just because of a brand name. So we created a network of selected manufacturers worldwide who can often provide us with the same parts of the same or even of a higher quality at a lower price.
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